Thursday, March 22, 2018

Young India - Unsatisfied, Unscrupulous, Unstoppable


"Where you stand depends on where you sit" - Mile's Law

Over the past two weeks I have come across two views on where India is headed, both seem to contradict each other but at the same time, pointing to a common direction while reiterating Mile's Law.

The first was an Explained session organised by the Indian Express at New Delhi where Manish Sabharwal, the chairman of TeamLease spoke of great business opportunities in the India, while the second one was book by Snigdha Poonam titled, "Dreamers".

Sabharwal was amazingly optimistic and eloquent on the direction in which India was headed. Where most liberals saw clouds of doom and gloom, he saw opportunties etched in the sliver linings. Sample these facts and figures -

- Good Times Ahead: 50% of India's labor force is engaged in agriculture which contributes just 13% of GDP, while 0.7% of the workforce is into ITES which contributes 9% of GDP! With more than 600 international companies setting up captive IT centres in India, the workforce of 3.5 million in ITES is set to double over the next 10 years.
- "Cascading Regime Change": We are already seeing the synergystic impact of recent reforms (GST + RERA + DeMo). Before GST there were only 7 million enterprises registered for indirect tax. Now there are 10.5 million -- a 50% increase in just eight months!

Sabharwal's optimism as the leader of one of the largest employers in India contrasted with that of the journalist Snigdha Poonam who saw the great mismatch between aspirations of millions of young Indians, and harsh ground realities.

If you saw a pop-up on your screen warning you of an IRS investigation in USA or a virus in your laptop/PC/mobile, chances are that you are about to be scammed by an Indian. It seems there are hundreds of call centers in the obscure byelanes of urban India, using desperate job-seekers to con the most vulnerable people across the world --  elderly pensioners, single mothers struggling to make ends meet and all those who are already intimidated by technology.
According to Poonam: "Like it or not, young India is what it is - unsatisfied, unscrupulous, unstoppable. Few young Indians had a clear sense of right and wrong: fewer gave a damn about it. 
The idea of personal benefit over public good isn't owned by them, however. It is at the core of India's value system. Sure, some young Indians will cheat their way to their dreams, but they don't see how they are different from anyone in the news - politicians, businessmen, celebreties..."
Sabharwal's TeamLease claims to have hired someone for every 5 minutes in the last few years and provided employment to more than 1.2 million since 2002. And yet, he also admits that his hiring funnel is very narrow - out of every hundred applicants, less than 5 are hired, trained and placed in various companies.

So there you are - the desperation and angst Poonam sees in the 95 who got rejected is quite different from the optimism of those who did. The way you look at the future depends completely on where you stand.

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LINKS & REFERENCES:

* Explained by Indian Express - http://indianexpress.com/article/explained/manish-sabharwal-problem-is-wages-not-jobs-minimum-salary-unemployment-indian-gdp-5106348/

* Reviews: http://www.openthemagazine.com/article/books/hope-against-hope

https://www.hindustantimes.com/mumbai-news/thane-call-centre-scam-mastermind-who-gifted-girlfriend-rs-2-5-cr-audi-arrested-in-mumbai/story-kiKLnuAVy6gNVlkPhHYEAM.html

Saturday, March 10, 2018

Aadhaar - Biometric Mismatch



Last week I found myself in a bit of a fix while trying to book a ride back home late at night.
Standing on a lonely roadside waiting for a confirmation on my Uber ride, I found that I no money to pay for it - there was no cash in my pocket, and my e-wallet account balance was below the minimum INR 350.

My account with Uber is linked to PayTM, a popular e-wallet platform in India. Uber gave me two options for topping up - through my credit-card or directly through PayTM. The latter had been an easier process but this hit a wall with the message which said that my account was not yet KYC compliant.

Know Your Customer (KYC) is now compulsary for all e-wallet accounts as per the new rules set by the central bank. Introduced with the objective of reducing misuse and money-laundering, KYC requires submission of id proof -  details of Passport, Tax PAN or the Adhaar universial id number.  I was under the impression that Adhaar was the fastest way of fulfilling KYC norms. I had done it earlier for my bank accounts and for a JIO mobile connection. It had taken just a few minutes to get an online confirmation.

However, the process was quite different for the PayTM. As soon as I sent my 16-digit number, I got a message saying that a PayTM representative come an meet me personally for a confirmation. A confirmation? Why is additional confirmation needed when, according to UIDAI's own procedures, the number could be used to confirm my identity with their central database? Anyway, since there was no hope of completing the KYC standing by the roadside at night, I went back to Uber and transferred some money to my PayTM account using my credit card.

A few days later, and after a series of SMSs, a representative of PayTM's "partner" turned up at my door with portable fingerprint scanner plugged into his mobile phone. He passed me his mobile and told me to type in my Adhaar number. Soon I got a message on my mobile with a code and a URL with the message - "By providing this code to our agent, you agree to become a full KYC customer of PayTM Payments Bank and confirm acceptance." You have no time to check the fine-print so the agent gets his code.

After this, a mouse-like device is used to scan my thumb-prints. One by one, the scanner moves from my thumb, to the pointer and index, until all 10 fingerprints are covered. For each and every scan he gets a message (from where? UIDAI?) saying that all the authentications had failed!

The look of amazement on my face prompted the agent to console me - "Aise hota reha hai...fingerprint badal jaate hei" (This keeps happening, fingerprints change over time). WTF?? I had heard about farm workers losing their fingerprints to hard labour but my fingers were anything but callused, or even unclean!

How can UIDAI authentications fail in urban areas? A quick internet search reveals that mine is not an isolated case. While authentication failures have been quite common on rural areas - due to incorrectly captured fingerprints, poor internet connectivity or a change in biometric details because of old age or wear and tear - it is now increasingly common in urban areas as well.

The Adhaar UID is no doubt backed by the laws of probablity and complex algorithms but this experience has placed me firmly in the ranks of the Adhaar skeptics. Failing to get an Uber taxi ride due to an Adhaar biometric failure hardly makes a difference to me, but to think that millions depends on this flawed system for their rations is just unexcusable.


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Other Unanswered Questions:

* Now that the private sub-contractor to PayTM has all my fingerprints scanned and saved, what are the chances of misuse?


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REFERENCES / LINKS

* https://www.businesstoday.in/current/policy/linking-aadhaar-with-paytm-deadline-ends-today-to-complete-kyc-for-e-wallets/story/271698.html
* Scroll on KYC problems - https://scroll.in/article/870873/indias-e-wallets-are-struggling-to-weather-the-storm-set-off-by-mandatory-aadhaar-linked-kyc-norms
* How to link PayTM with Adhaar - https://www.thehindubusinessline.com/info-tech/how-to/how-to-link-paytm-with-aadhaar/article22866742.ece
* Fingerprint authentication failure - https://scroll.in/article/857274/now-even-the-fingerprints-of-urban-indians-are-failing-during-aadhaar-authentication
* Medianama rebuttal to N.Nilekani's claims - https://www.medianama.com/2017/04/223-nandan-nilekani-aadhaar/